Frequently Asked Questions
Frequently Asked Questions
What does World Trade Star do?
We bridge the gap between hardworking African farmers and the global market. We work directly with trusted farmers and processors in Africa to bring you high-quality raw and processed goods—like cashew, shea butter, palm oil, and yam. Our focus is on making the journey from the farm to you transparent, fair, and valuable for everyone involved.
Where are you located?
Our heart is in Ghana, where most of our sourcing and processing happens. To make life easier for our international partners, we also have an office in the U.S. This two-base setup lets us keep a close eye on quality at the source while ensuring smooth delivery to your doorstep, no matter where you are in the world.
Do you export internationally?
Absolutely! We ship to buyers across North America, Europe, Asia, and beyond. We handle all the complicated stuff—logistics, paperwork, and customs—so you don’t have to. Whether you need a shipment sent to a port or directly to your warehouse, we’ve got you covered.
What makes World Trade Star different?
Good question! We’re not just another supplier. We’re your partner on the ground. What our clients love about us is that we combine local knowledge with global reliability. We pride ourselves on:
- Buying directly from trusted farms and cooperatives.
- Keeping a close eye on quality every step of the way.
- Trading fairly and sustainably.
- Being upfront about our pricing and processes.
- Delivering on our promises, on time.
For us, it’s all about building lasting relationships.
Can I request a product sample before ordering?
Of course! We highly recommend it. We want you to be completely confident in the quality of our products, so we’re happy to provide samples. (Just a heads-up, shipping costs might apply depending on your location.)
Do you offer private labeling or customized packaging?
Yes, we do! We know that your brand is unique. Whether you need bulk shipments, custom packaging, or your own private label, we can work with you to make it happen.
How can I place an order?
It’s pretty straightforward! Just:
- Send us an email at info@worldtradestar.com or sales@worldtradestar.com.
- Tell us what you need, how much, and where it’s going.
- We’ll send you a detailed quote and timeline for your approval.
- Once you give us the thumbs-up, we get to work!
What are your payment terms?
Our standard payment plan is a 70% deposit to get your order started, and the remaining 30% before it ships. We accept bank transfers and are always open to discussing flexible terms for large or recurring orders.
How do you ensure product quality?
Quality isn’t just a step for us; it’s built into our entire process. We conduct multiple checks and work with respected international agencies (like the FDA and SGS) to ensure everything we send meets the highest standards. We can even tell you which farm your products came from—that’s how committed we are to transparency.
What packaging options do you offer?
We offer options for every need:
- Retail-ready: 250g, 500g, 1kg bags.
- Bulk quantities: 25kg, 50kg, or 100kg sacks.
- Custom packaging: Need something specific? Just ask!
All our packaging is tough, clearly labeled, and ready for export.
Is World Trade Star committed to sustainability?
This is a core part of who we are. We are deeply committed to sourcing responsibly, supporting women-led cooperatives, and investing in the local communities we work with. Our goal is to create a cycle of prosperity that empowers farmers and delivers an exceptional product to you.
What is your delivery timeline?
It depends on the product and where it’s going, but here’s a general idea:
What export documents do you provide?
We provide everything you need for a smooth import process, including the Commercial Invoice, Packing List, Certificate of Origin, and more.
Can I partner with World Trade Star?
We’d love that! We’re always looking to build relationships with distributors, wholesalers, and retailers who share our values. If you’re interested in working together, reach out to us at info@worldtradestar.com. Let’s explore how we can grow together.
How can I get in touch?
We’re a friendly bunch and would love to hear from you!
- Email: info@worldtradestar.com / sales@worldtradestar.com
- Website: www.worldtradestar.com
Locations: Ghana 🇬🇭 | USA 🇺🇸